What emails do you find hard to write? We all find some emails difficult to write. For instance: I hate following up overdue invoices. I sometimes find it hard to say ‘no’. I wish I never did anything I had to apologise for! I am not always tactful when I give feedback to people on their writing (I […]
Tone is important in emails – the wrong tone can get you into trouble When we’re writing business emails in a hurry, we often forget to check the tone. Sometimes it helps to put the email aside if you’re having difficulty with the tone. Another test is to read your email aloud and see how it […]
Your emails have a better chance of being opened and read if you write specific subject lines that catch people’s attention. Keep your subject line short and specific Use phrases rather than single words because a one-word subject line is seldom informative enough. On the other hand, long subject lines take too long to read […]
Letters of complaint are the ones that I often compose in my head and seldom send. I am sure you all know those moments when you’re overcome with irritation with your telecommunications provider or whoever who has let you down. Usually, the irritation passes and you move on. When to write a letter of complaint […]